Support
Real human support. Write us, and we'll write back. We aim to reply within two business days.
Contact
Common issues
My training history disappeared
LiftCore v1 keeps your training data on your device. If you switched devices, signed out of iCloud in a way that affected app sandbox data, or uninstalled and reinstalled the app, your data may have been removed by the OS. If you previously exported a CSV, keep that file as your backup record while import support is not part of v1.
The app crashes on launch
Make sure you're on the latest version (App Store → LiftCore → Update). If it still crashes, write to support@liftcore.app with your device model and iOS/Android version, and we'll dig in.
HealthKit / Health Connect isn't showing anything
Open your OS settings and confirm LiftCore has read permission for steps, sleep, and body weight. On iOS: Settings → Privacy & Security → Health → LiftCore. On Android: Health Connect → App permissions → LiftCore. After granting, force-close and reopen LiftCore.
Weight isn't carrying forward
Weight carry-forward uses your most recent matching set for that exercise. If you swapped exercises or never logged a first set, there's nothing to carry forward yet. Enter a target weight on the first set; subsequent sets and sessions will follow.
Export your data
- Open LiftCore.
- Go to Settings → Data → Export.
- Choose CSV. The app will hand off to your device's share sheet so you can save the file to Files, email it, or hand it to another app.
The export contains your workouts, sets, programs, templates, and body weight entries — everything stored locally. It does not include HealthKit / Health Connect data, since LiftCore only reads that data, never copies it.
Delete your data
You're in control of your training history. There are two ways to delete it:
- Clear everything from inside the app: Settings → Data → Clear all data. This wipes your workouts, programs, and preferences from the device. The action is irreversible.
- Uninstall the app: Removing LiftCore from your device deletes all of your data alongside it.
- Anything else: If you have a deletion request that isn't covered above, write to privacy@liftcore.app and we'll take care of it.
System status
If anything we operate goes down — a wearable integration, the launch list, this site — we'll note it here.
All systems normal
Press & partnerships
For press inquiries, partnerships, or coach/gym programs, write to hello@liftcore.app.